Shop our Holiday Gift Guide for the perfect gifting solutions.

FAQs

Sizing

What size should I order?

We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! 

We try to provide specific details about each product in the description, so make sure to give that a look! Take a look at our full sizing chart here. If you still have questions about any of our products, just shoot us a message at info@aliceandagnes.com and we will try to provide any information you need to make your decision!

Ordering

Can I place my order over the phone?

Absolutely, just give us a call, and we would love to help you order over the phone!

You can reach Laney at (317)777-9473 Monday through Friday from 8:00am to 4:00pm EST

To speed up the process, please have the product name(s) of the piece(s) you want to purchase on hand when you call.

Please note that we are unable to take PayPal orders over the phone.

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments as well as PayPal. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Will I be charged sales tax on my order?

Yes, we apply all applicable sales tax to orders.

How to apply a promo code at check out?

To use a Promo Code at check out, enter the promo code in the box labeled "PROMO CODE" and click APPLY PROMO CODE. You will either get a green successful notification or a red unsuccessful notification. If it is successful, you should see the amount deducted from your total under the Payment & Review section. If it is unsuccessful, double check that you entered your code correctly. Remember, codes are case-sensitive. If you are still having issues, please contact customer service at sales@aliceandagnes.com.

Promo codes and offers cannot be combined with already discounted items or sale items.

Can I use promo codes and/or discounts with gift card purchases?

Discounts and promo codes cannot be used for the purchase of a gift card.

Was I charged twice?

Your card should only be charged once when your order is submitted.

If you just placed your order, you may be seeing an authorization transaction on your bank account. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!

I get an error message when I enter my shipping and billing addresses. What’s going on?

No worries! Double check your billing address for typos or mistakes. The billing address has to match exactly what your bank has on file. 

I need to change something on my order. How can I do that?

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help the best we can, but you must contact us immediately! We work fast getting those orders out to you, so we need to hear from you within 2 hours to make changes. Otherwise, it's probably already on the way to you! 

Where is my order confirmation?

Thank you for shopping with us! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add sales@aliceandagnes.com to your contact list.

 

Shipping

When will my order ship?

Please see our Returns and Shipping section for shipping details.

 

Returns

How long does it take to process my return?

Once the delivery man drops off your return at our warehouse, your return will be processed within 3-5 business days. A gift card will be issued via email to the address used to place the original order. Exchange items will be sent according to standard shipping times. 

Can I return or exchange items that were purchased on sale?

All sale items are final and cannot be returned. 

View our full Return Policy.

I returned an item and have not received my gift card code yet! What do I do?

If you have not received an email with your gift card code 3-5 business days after we have received it here, please let us know! You can shoot us an email at sales@aliceandagnes or call us Monday-Friday 8:00AM-4:00PM EST. Check your spam folder!  Make sure “Alice and Agnes” is added to your address book to keep us out of spam! Also, note the gift card is sent to the email that was used when ordering.

General

I’m in love with something that’s out of stock in my size! What can I do?

We hate it when this happens. However, hope is not lost! We may be able to get them back! Shoot us an email at sales@aliceandagnes.com with the item description and the size you need. We will try to work our magic. 

Do you have gift cards?

Coming soon!! 

Does my store credit expire?

Store credit codes will expire 1 year from the date issued.

Do you have any store locations?

Kinda… it’s your couch! (Or your beach towel… or the subway…or your HOUSE) We’re an online boutique, which means you can shop with us 24/7! 

Don't miss out on VIP treatment and exclusive products in our Facebook group. Find us at Friends of Alice and Agnes to be the first to see our new arrivals, get giveaways and even special deals!

We also go MOBILE! We love to host small pop-up boutique events. Just email us at sales@aliceandagnes.com to schedule your own event. You even get 5% of the sales in store credit inviting us over! Be watching for our boutique truck...coming soon!

 

Alice and Agnes Boutique
Indianapolis, IN 46239
317-777-9473

Reach us:

Mon - Sat: 8am - 4pm EST
Sun: Closed